GENERAL INFO
What makes your community unique?
At The Emory, you’re a name, not a number. Our management team is big
enough to deliver and small enough to care. We can offer residents a more
personal relationship with the team who manages the community, resulting in
responsive service, accessibility, and a team who truly knows the community and
residents.
The Emory’s residents enjoy community amenities including a resort-style pool,
fitness center with free weights, community-wide Wi-Fi, 24/7 Smart Package
room, co-working spaces, EV charging stations, pet spa & dog park, Starbucks
hot beverage station, and on-site parking garage. Our apartment homes
include washer/dryer, wood-grain flooring, choice of two designer kitchen
cabinet styles, smartlock entry technology, energy efficient air conditioning
& heating with a smart thermostat, stainless steel appliances including
dishwasher, and walk-in closets with adjustable shelves. Many floor plans have private
patios/balconies, soaking tubs, or high ceilings.
What Types of Floor Plans do you offer?
We offer studio, one-, two-, and three-bedroom apartment homes with
open-concept layouts, modern finishes, spacious living areas, fully equipped
kitchens, and upscale bathrooms. With 27 different floor plans, there’s
bound to be one that’s just right for you.
What are your office hours?
Our leasing office is typically open Monday – Saturday for walk-in tours.
Tours by appointment are highly encouraged. Check our website for current
hours and to schedule a tour.
How can I schedule a tour of The Emory apartments?
You can
schedule a tour by contacting our leasing office by phone or email, using the
“Schedule a Tour” link on our website, or visiting us in person during office
hours. We’d be happy to assist you.
What is the smoking policy?
The Emory is a smoke-free community.
What do actual residents say about living at The Emory?
ApartmentRatings’ Verified Resident reviews are supported
by SatisFacts, which surveys real residents and prospects directly about their
experiences. The Satisfacts Survey Award recognizes exceptional resident
satisfaction based on feedback from key experiences such as move-ins, work
orders, and renewals. Because the feedback comes directly from residents and
prospects who have interacted with the community, it provides a meaningful
measure of the actual resident experience across areas such as maintenance,
office staff, grounds, and noise. The
Emory won the Satisfacts Survey award in 2024 and 2025.
LOCATION
Where are you located?
The Emory is located at 1345 14th Street, Plano, Texas 75074, in
historic downtown Plano, a neighborhood with character, where walkable, urban
living meets the charm of a vibrant Texas neighborhood. The Emory is
conveniently located within walking distance to shopping, dining, art
galleries, coffee shops, bars, Haggard Park, McCall Plaza, culture,
entertainment, major highways, and DART.
Are you near a DART (Dallas Area Rapid Transit) station?
We have quick & easy access to DART. The Downtown Plano Station is
four blocks away where the Red & Orange DART lines provide access to
CityLine, Dallas, & other destinations. Historic Downtown Plano is
often referred to as Plano's cultural and culinary hub. The Emory invites
you to Live Where Plano Comes to Life.
Is the community near public transportation or major
highways & roads?
The Emory puts you minutes from major thoroughfares including US 75 and the
President George Bush Turnpike, while Downtown Plano DART Station is just a
9-minute walk away - connecting you to Richardson, Dallas and beyond.
How far are the airports?
The Emory is conveniently located 26 miles from Dallas Fort Worth International
airport (DFW) & only 20 miles from Dallas Love Field (DAL), with easy
access to major highways and DART rail.
What schools are nearby?
The Emory is surrounded by educational choices, from private schools just
minutes away to Plano ISD schools including Williams High School and Plano East
Senior High. In addition to strong K–12 education, the community is
ideally positioned near several higher education institutions: The University
of Texas at Dallas, Collin College, Southern Methodist University (SMU), and
several others.
APPLICATION & LEASING
How do I apply for an apartment?
You can easily apply online through our website or visit the leasing office
where one of our Team Members can assist you during office hours. At the
bottom of our website under More Info, you can read our Resident Qualification
Acknowledgement, which includes details regarding our rental criteria.
Applications typically require an application fee & deposit, proof of
income, and a valid photo ID.
What are the income requirements?
Applicants are generally required to collectively have verifiable income in an
amount not less than three (3) times the monthly rent payable by the Residents
(not including any applicable monthly concessions). At the bottom of our website, under More
Info, you can read our Resident Qualification Acknowledgement, which includes
details regarding our rental criteria, including if additional requirements are
needed, such as having a Guarantor.
Do you run background and credit checks?
Yes. ApproveShield will complete standard identification, income, credit,
criminal, and rental history screenings. Please contact the leasing
office & speak with one of our Team Members who can explain the
process. Our Resident Qualification Acknowledgement, at the bottom of our
website under More Info, includes details regarding our rental criteria.
How long does the approval process take?
The key to a seamless application process is to have all your documents ready
to upload. After all documentation has been received, it typically takes
3 business days, depending on verification requirements. If you are
missing needed documents or there are other verifications needed, the process
can take longer.
What type of lease will I sign?
The Emory uses the Texas Apartment Association (TAA) Lease because it provides
residents with a standardized, professionally developed lease designed
specifically for Texas rental housing. It clearly outlines the rights and
responsibilities of both the resident and the community, helping provide
consistency, transparency, and clarity throughout the lease term.
Is renter’s insurance required?
Yes, we require all residents who will be signing the lease to carry $100,000
in renter’s liability insurance. Before your lease begins, you’ll need to show
us proof of coverage, and you’ll need to keep the policy active during your
entire stay with us. If you don’t already have a provider, Homebody is a
quick and easy option that meets all our requirements and they approve all our
residents so you don’t need to worry about finding a provider. You can
sign up in about five minutes on their website or by calling 1.877.577.9850.
We also strongly recommend getting coverage for your personal belongings, as
liability-only policies don’t cover those. Let us know if you have any
questions - we’re happy to help!
Is there an online portal for residents?
Yes, our online resident portal is where you can pay rent, submit & track
maintenance requests, sign or renew your lease, view your lease & ledger
details, reserve community spaces, manage renter’s insurance, rent a storage
unit or bike space, and communicate with the team.
How do I pay rent?
You can easily pay rent through the online resident portal or in the office using
a variety of payment methods, such as debit (ACH), credit card, echeck,
MoneyGram, cashier’s or personal checks.
How do I renew my lease?
Lease renewal options are typically sent to you before the end of your lease
and can be signed online through the resident portal.
How much notice am I required to give before moving out?
Our lease requires a 60-day written notice of intent to vacate,
and your move-out notice must not terminate the Lease before the end of the
Lease term or renewal period.
Do you offer individual leases & co-living?
We do not offer individual leases (by-the-bed) with
co-living arrangements (individual leases with private rooms and shared commons
spaces). We offer a single lease with everyone 18 years and older on the same
lease.
PETS
Is the community pet friendly?
Yes. The Emory is a dog- and cat-friendly community featuring a dog park,
pet wash station, and nearby parks & trails. We’d love to help
welcome your furry family members home to The Emory. See the office for
more details or read the Animal section of our Resident Qualification
Acknowledgement at the bottom of our website under More Info.
Is there a Dog Park or Pet Wash Station?
Yes, there is a dog park and pet wash station so you can keep your furry family
members clean and beautiful! Some
apartment homes' patios open directly onto the dog park. There are also
pet waste stations located throughout the community.
MAINTENANCE
How do I request maintenance?
Submit routine maintenance requests through the Resident Portal so those can be
handled during normal business hours, Monday–Friday (excluding
holidays). Call (469) 814-0070 to report a maintenance
emergency.
How quickly are maintenance requests handled?
Routine requests are typically addressed within 48 hours unless there is a part
that needs to be ordered, a third-party contractor that must be involved, there
is a warranty issue that requires the manufacturer to respond, or there is another
situation requiring our maintenance team’s attention.
What if I have a maintenance emergency after office hours?
Our maintenance team is available 24/7 for emergencies. After office
hours, call (469) 814-0070 and provide details to the answering service. If the
issue qualifies as an emergency, the on-call Maintenance Technician will be
contacted.
PARKING
Is there parking available?
Yes, The Emory offers residents several on-site parking options, including an
on-site structured parking garage with first-come, first-served spaces,
reserved parking spaces (for an additional charge), or EV Charging stations
(payment at the station). Contact our office to discuss available parking
options to fit your unique situation.
Is there guest parking available?
Yes, there are visitor & guest parking spaces on the first floor of the
garage and along the street. They need to register with R2Park which
gives them a virtual parking pass so their vehicle won’t get towed. See
the office for details.
Do you have Electric Vehicle Charging Stations?
Yes, we currently have 10 EV Charging stations, 2 on each floor of the
garage. They are used on a first come-first serve basis and paid at the
station.
AMENITIES
What amenities does the community offer?
Residents at The Emory can enjoy a resort-style pool, fitness center with free
weights, community-wide Wi-Fi, 24/7 Smart Package room, co-working spaces, EV
charging stations, pet spa & dog park, resident lounge, sports lounge with billiards
table & shuffleboard, dining area, outdoor courtyard with BBQ grills,
hammocks, fountain, fire pit, and horseshoe, storage units, bike storage, and
an on-site parking garage.
Are there places to Work From Home or shared workspaces?
Yes, there is a conference room, privacy pods, a co-work space with tables,
couches, and chairs. Our Collaboration & Creativity Corners are great
nooks where you can work alone or with others. If you prefer to work
outdoors, there are cabanas at the pool and seating in the courtyard. Even the
dining table and lounges can be used as workspaces since there is
community-wide Wi-Fi.
Where are resident packages delivered?
We use a system called the Smart Package Room which can handle 2 – 3 times more
packages than a locker system and is available 24/7. When you are
notified that a package has been delivered, you scan the QR code or enter your
PIN to open the package room door. Once inside, the laser guidance system
directs you to your exact package where you pick it up, confirm you received
it, and go. This room accommodates bulk & oversized packages,
envelopes, refrigerated deliveries, and all types of boxes.
What environmentally friendly features do you have?
EV Charging stations, Energy efficient air conditioning and heating controlled
by the Honeywell Smart Thermostat, LED lighting, Ceiling fans in all bedrooms,
and the Teal Boiler system which is more energy-efficient than traditional
individual hot-water heaters because it heats water centrally and on demand,
rather than continuously maintaining hot water in multiple storage tanks. This
reduces standby energy loss, improves efficiency, and can provide a more
consistent supply of hot water.
Can guests use the amenities?
We welcome your guests to enjoy our spectacular spaces. To maintain a
peaceful & premium experience for all residents, guests must be accompanied
by a resident and there is a limit of two guests per apartment.
Can I reserve any amenity space for a private party or event?
Yes, the Resident Lounge on the first floor can be reserved for a private party
or event. See the office for pricing and reservation details.
Are there resident events or community activities?
We love bringing neighbors together through social events and seasonal
celebrations. Getting to know your neighbors is a great way to experience
our community, not just for the things you can do, but for the people you can
meet. We offer engaging resident experiences that are thoughtfully
designed to bring neighbors together so everyone can feel welcome and at home.
Is there an on-site management office?
Yes, our leasing office is located on the ground floor at
1345 14th Street in Plano, Texas 75074. Our on-site management and
maintenance Team Members are eager to welcome and assist you.
APARTMENT FEATURES
What apartment features are included?
Our apartment homes include washer/dryer, energy efficient air conditioning
& heating with a smart thermostat, smartlock entry technology, stainless
steel appliances including dishwasher & microwave, open concept floor
plans, wood-grain flooring, quartz countertops, undermount kitchen cabinet
lighting, dual-tone kitchen cabinetry, deep kitchen sinks with single handle
sprayer faucet, luxurious bathrooms with marble-style tile, and walk-in closets
with adjustable shelves. Many floor plans have private patios/balconies,
soaking tubs, high ceilings, and generously sized bedrooms that accommodate a
king-size bed.
Is there a Washer & Dryer inside every apartment?
Yes, a full-size washer & dryer is in every
apartment. Some floor plans offer side-by-side and some offer full-size
stackable front-loading models.
What appliances are included?
Full-Size Washer & Dryer, Stainless Steel Kitchen
appliances include a Microwave, Dishwasher,
Disposal, Refrigerator/Freezer, Self-Cleaning Oven with Ceramic Glass
Cooktops. The deep, stainless steel
undermount kitchen sink has a pull-down sprayer faucet.
Do you have Door-to-door trash service?
Yes, we have valet trash service that picks up your trash at your front door
Sunday–Thursday evenings. If you have some empty, flattened boxes, just
set them behind your trash container for the service to pick up. If
you miss the valet trash pick-up, there are trash chutes located on floors 1 -
4 at the end of the hallway.
Do you provide pest control?
Yes, pest control services will be performed by a licensed third-party
pest control provider. It is important
that you report any pest issues right away and maintain a clean home. Our pest control provider typically services
the community once each week. Depending on when your request is submitted, it
may take up to 8 days for the provider to visit and treat your home. Please
understand that it may require additional treatments to resolve the issue. Please speak to one of our Team Members if
you have any questions.
Do I Need to Set Up Internet Service?
No, there is a monthly technology package fee that includes one router, one
media panel, one smart thermostat, and one entry door smart lock. There
is also community-wide Wi-Fi. This means you do not have to call and
establish internet service, just plug in & play!
What utilities are residents responsible for?
Residents are responsible for establishing electricity service. Water/sewer,
trash removal, valet trash, boiler management, and internet service will
already be established, billed through the resident portal and added to the
monthly rent. We have a list of Fees and Other Charges at the bottom of
our website under More Info. Please refer to our Fees and Other Charges list,
your Lease Contract, or speak to one of our Team Members if you have any
questions. We’re happy to help!