GENERAL
INFO
What makes your community unique?
At The Emory, you’re a name, not a number. Our management company is big enough to deliver and small enough to care. We can offer residents a more personal relationship with the team who manages the community, resulting in responsive service, accessibility, and a team who truly knows the community and residents.
The Emory’s residents enjoy community amenities including a resort-style pool, fitness center with free weights, community-wide WiFi, 24/7 smart Package room, co-working spaces, EV charging stations, pet spa & dog park, and on-site parking garage. Our apartment homes include washer/dryer, smart-home technology, energy efficient air conditioning & heating with a smart thermostat, stainless steel appliances including dishwasher, private patios/balconies, and walk-in closets with adjustable shelves.
What Types of Floor Plans do you offer?
We offer studio, one-, two-, and three-bedroom apartment homes with open-concept layouts, modern finishes, spacious living areas, fully-equipped kitchens, and upscale bathrooms. With 27 different floor plans, there’s bound to be one that’s perfect for you.
What are your office hours?
Our leasing office is typically open Monday – Saturday for walk-in tours. Tours by appointment are highly encouraged. Check our website for current hours and to schedule a tour.
How can I schedule a tour of The Emory apartments?
You can schedule a tour by contacting our leasing office, booking online, or visiting us in person during office hours. We’d be happy to assist you.
What is the smoking policy?
The Emory is a smoke-free community.
LOCATION
Where are you located?
The Emory is located at 1345 14th Street, Plano, Texas 75074, in historic downtown Plano, a neighborhood with character, where walkable, urban living meets the charm of a vibrant Texas neighborhood. The Emory is conveniently located within walking distance to shopping, dining, art galleries, coffee shops, bars, Haggard Park, McCall Plaza, culture, entertainment, major highways, and DART.
Are you near a DART (Dallas Area Rapid Transit) station?
We have quick & easy access to DART. The Downtown Plano Station is four blocks away where the Red & Orange DART lines provide access toward CityLine, Dallas, & other destinations. Historic Downtown Plano is often referred to as Plano's cultural and culinary hub. The Emory welcomes you to Live Where Plano Comes to Life.Top of Form
Bottom of Form
Is the community near public transportation or major highways & roads?
The Emory puts you minutes from major thoroughfares including US 75 and the President George Bush Turnpike, while Downtown Plano DART Station is just a 9-minute walk away - connecting you to Richardson, Dallas and beyond.
How far are the airports?
The Emory is conveniently connected to DFW & Dallas Love Field, approximately 25 minutes from Dallas Love Field and 30 minutes from DFW International Airport, with easy access to major highways and DART rail.
What schools are nearby?
The Emory is surrounded by educational choices, from highly convenient private schools just minutes away to the highly regarded Plano ISD schools within the community's attendance area including Williams Highs School and Plano East Senior High, an A+-rated school with exceptional academic programs, AP and IB opportunities, extensive extracurriculars and a 94% graduation rate. In addition to strong K–12 education, the community is ideally positioned near several respected higher education institutions: The University of Texas at Dallas, Collin College, Southern Methodist University (SMU), and several others.
APPLICATION & LEASING
How do I apply for an apartment?
You can easily apply online through our website or visit the leasing office where one of our Leasing Professionals can assist you during office hours. At the bottom of our website under More Info, you can read our Resident Qualification Acknowledgement, which includes all the details regarding our rental criteria. Applications typically require a fee, proof of income, and a valid photo ID.
What are the income requirements?
Applicants are generally required to earn at least three times the monthly base rent. At the bottom of our website under More Info, you can read our Resident Qualification Acknowledgement, which includes all the details regarding our rental criteria.
Do you run background and credit checks?
Yes. All applicants complete standard identification, income, credit, criminal, and rental history screenings. Please contact the leasing office & speak with one of our Team Members who can explain the process so you can have a good experience. Our Resident Qualification Acknowledgement, at the bottom of our website under More Info, includes all the details regarding our rental criteria.
How long does the approval process take?
The key to a seamless application process is to have all your documents ready to upload. Once all documentation has been received, it typically takes 2 – 3 business days, depending on verification requirements. If you are missing needed documents or there are other verifications needed, the process can take longer.
What type of lease will I sign?
The Emory uses the Texas Apartment Association (TAA) Lease because it provides residents with a standardized, professionally developed lease designed specifically for Texas rental housing. It clearly outlines the rights and responsibilities of both the resident and the community, helping provide consistency, transparency, and clarity throughout the lease term.
Is renter’s insurance required?
Yes, we require all residents who will be signing the lease to carry $100,000 in renter’s liability insurance. Before your lease begins, you’ll need to show us proof of coverage, and you’ll need to keep the policy active during your entire stay with us. If you don’t already have a provider, Homebody is a quick and easy option that meets all our requirements and they approve all our residents so you don’t need to worry about finding a provider. You can sign up in about five minutes at www.homebody.com or by calling 1.877.577.9850. We also strongly recommend getting coverage for your personal belongings, as liability-only policies don’t cover those. Let us know if you have any questions - we’re happy to help!
Is there an online portal for residents?
Yes, our online resident portal is where you can pay rent, submit & track maintenance requests, sign or renew your lease, view your lease & ledger details, reserve community spaces, manage renter’s insurance, rent a storage unit or bike space, and communicate with the team.
How do I pay rent?
You can easily pay rent through the online resident portal using a variety of payment methods.
How do I renew my lease?
Lease renewal options are typically sent to you before the end of your lease and can be signed online through the resident portal.
PETS
Is the community pet friendly?
Yes. The Emory is a dog- and cat-friendly community featuring a dog park, pet wash station, and nearby parks & trails. We’d love to help welcome your furry family members home to The Emory. See the office for more details or read the Animal section of our Resident Qualification Acknowledgement at the bottom of our website under More Info.
MAINTENANCE
How do I request maintenance?
Submit routine maintenance requests through the Resident Portal so those can be handled during normal business hours, Monday–Friday (excluding holidays). Call (469) 814-0070 to report a maintenance emergency.
How quickly are maintenance requests handled?
Routine requests are typically addressed within 48 hours unless there is a part that needs to be ordered, a third-party contractor that must be involved, there is a warranty issue that requires the manufacturer to respond, or there is an urgent situation requiring our maintenance team’s attention.
What if I have a maintenance emergency after office hours?
Our maintenance team is available 24/7 for emergencies. After office hours, call (469) 814-0070 and provide details to the answering service. If the issue qualifies as an emergency, the on-call Maintenance Technician will be contacted.
PARKING
Is there parking available?
Yes, The Emory offers residents several on-site parking options, including an on-site structured parking garage with first-come, first-served spaces, reserved parking spaces (for an additional charge), or EV Charging stations (payment at the station). Contact our office to discuss available parking options to fit your unique situation.
Is there guest parking available?
Yes, there are visitor & guest parking spaces on the first floor of the garage and along the street. They need to register with R2Park at https://www.register2park.com/ which gives them a virtual parking pass so their vehicle won’t get towed. See the office for details.
Do you have Electric Vehicle Charging Stations?
Yes, we currently have 10 EV Charging stations, 2 on each floor of the garage. They are used on a first come-first serve basis and paid at the station.
AMENITIES
What amenities does the community offer?
Residents at The Emory can enjoy a resort-style pool, fitness center with free weights, community-wide WiFi, 24/7 smart Package room, co-working spaces, EV charging stations, pet spa & dog park, resident sports & game lounge, billiards table & shuffleboard, dining area, outdoor courtyard with BBQ grills, hammocks, fountain, fire pit, and horseshoe, storage units, bike storage, and an on-site parking garage.
Are there places to Work From Home or shared workspaces?
Yes, there is a conference room, privacy pods, a co-work space with tables, couches, and chairs. There is a Collaboration Corner & a Creativity Corner that are great nooks where you can work alone or with others. If you prefer to work outdoors, there are cabanas at the pool and seating in the courtyard. Even the dining table and lounges can be used as work spaces since there is community-wide WiFi.
Where are resident packages delivered?
We use a system called the Smart Package Room which can handle 2 – 3 times more packages than a locker system and is available 24/7. When you are notified that a package has been delivered, you scan the QR code or enter your PIN to open the package room door. Once inside, the laser guidance system directs you to your exact package where you pick it up, confirm you received it, and go. This room accommodates bulk & oversized packages, envelopes, refrigerated deliveries, and all types of boxes.
What environmentally friendly features do you have?
EV Charging stations, Energy efficient air conditioning and heating controlled by the Honeywell Smart Thermostat, LED lighting, Ceiling fans in all bedrooms, and the Teal Boiler system which is more energy-efficient than traditional individual hot-water heaters because it heats water centrally and on demand, rather than continuously maintaining hot water in multiple storage tanks. This reduces standby energy loss, improves efficiency, and can provide a more consistent supply of hot water.
Can guests use the amenities?
We welcome your guests to enjoy our spectacular spaces. To maintain a peaceful & premium experience for all residents, guests must be accompanied by a resident and there is a limit of two guests per apartment.
Can I reserve any amenity space for a private party or event?
Yes, the Resident Lounge on the first floor can be reserved for a private party or event. See the office for pricing and reservation details.
Are there resident events or community activities?
We love bringing neighbors together through regular social events and seasonal celebrations. Getting to know your neighbors is a great way to build a sense of community which is why we encourage neighbors to experience our community, not just for the things you can do, but also for the people you can meet. We offer engaging resident experiences that are thoughtfully designed to bring neighbors together so everyone can feel welcome and at home.
APARTMENT FEATURES
What apartment features are included?
Our apartment homes include washer/dryer, energy efficient air conditioning & heating with a smart thermostat, smart-home technology, stainless steel appliances including dishwasher & microwave, private patios/balconies, open concept floor plans, vinyl wood plank flooring, quartz countertops, undermount kitchen cabinet lighting, dual-tone kitchen cabinetry, deep kitchen sinks with single handle sprayer faucet, generously sized rooms accommodate king-size beds, luxurious bathrooms with marble-style tile, and walk-in closets with adjustable shelves.
Is there a Washer & Dryer inside every apartment?
Yes.
Do you have Door-to-door trash service?
Yes, we include valet trash service that picks up your trash at your front door Sunday–Thursday evenings. If you have some empty, flattened boxes, just set them behind your trash container for the service to pick up. If you miss the valet trash pick-up, there are trash chutes located on floors 1 - 4 at the end of the hallway nearest the building entrance off M Street.
How do you handle noise complaints?
Apartment living is a great way to make new friends and sometimes those friends can get loud. We encourage residents to exchange phone numbers so you can call & ask them to quiet down if needed. If noise continues, call the office (469) 814-0070 and report the disturbance to the answering service. We’ll be happy to remind your neighbors to be considerate of those around them. We also provide tips to help control the amount of noise you hear from others, including: add rugs, fabrics, sound-absorbing materials to your home, wear socks or slippers when walking on hard floors, use headphones, and arrange your furniture to be away from your neighbor’s TV. If noise persists, we can issue a warning or a lease violation so residents can enjoy their homes. We’ll be happy to assist you in any way that we can.
Do you provide pest control?
Yes, we hire a licensed pest control provider to service our community and apartment homes. You can submit a request through the online resident portal for service. They typically visit one day each week and it may require more than one treatment to eliminate any pests.
Is Internet provided?
Yes, there is a monthly technology package fee that includes one router, one media panel, one smart thermostat, and one entry door smart lock. There is also community-wide WiFi. This means you do not have to call and establish service, just plug in & play!
What utilities are residents responsible for?
Residents are responsible for establishing electricity service. Water is billed through the resident portal and added to the monthly rent. Trash removal & door-to-door trash pick-up are an additional charge but the service is already established so there is nothing you need to do to start service.
What makes your community unique?
At The Emory, you’re a name, not a number. Our management company is big enough to deliver and small enough to care. We can offer residents a more personal relationship with the team who manages the community, resulting in responsive service, accessibility, and a team who truly knows the community and residents.
The Emory’s residents enjoy community amenities including a resort-style pool, fitness center with free weights, community-wide WiFi, 24/7 smart Package room, co-working spaces, EV charging stations, pet spa & dog park, and on-site parking garage. Our apartment homes include washer/dryer, smart-home technology, energy efficient air conditioning & heating with a smart thermostat, stainless steel appliances including dishwasher, private patios/balconies, and walk-in closets with adjustable shelves.
What Types of Floor Plans do you offer?
We offer studio, one-, two-, and three-bedroom apartment homes with open-concept layouts, modern finishes, spacious living areas, fully-equipped kitchens, and upscale bathrooms. With 27 different floor plans, there’s bound to be one that’s perfect for you.
What are your office hours?
Our leasing office is typically open Monday – Saturday for walk-in tours. Tours by appointment are highly encouraged. Check our website for current hours and to schedule a tour.
How can I schedule a tour of The Emory apartments?
You can schedule a tour by contacting our leasing office, booking online, or visiting us in person during office hours. We’d be happy to assist you.
What is the smoking policy?
The Emory is a smoke-free community.
LOCATION
Where are you located?
The Emory is located at 1345 14th Street, Plano, Texas 75074, in historic downtown Plano, a neighborhood with character, where walkable, urban living meets the charm of a vibrant Texas neighborhood. The Emory is conveniently located within walking distance to shopping, dining, art galleries, coffee shops, bars, Haggard Park, McCall Plaza, culture, entertainment, major highways, and DART.
Are you near a DART (Dallas Area Rapid Transit) station?
We have quick & easy access to DART. The Downtown Plano Station is four blocks away where the Red & Orange DART lines provide access toward CityLine, Dallas, & other destinations. Historic Downtown Plano is often referred to as Plano's cultural and culinary hub. The Emory welcomes you to Live Where Plano Comes to Life.Top of Form
Bottom of Form
Is the community near public transportation or major highways & roads?
The Emory puts you minutes from major thoroughfares including US 75 and the President George Bush Turnpike, while Downtown Plano DART Station is just a 9-minute walk away - connecting you to Richardson, Dallas and beyond.
How far are the airports?
The Emory is conveniently connected to DFW & Dallas Love Field, approximately 25 minutes from Dallas Love Field and 30 minutes from DFW International Airport, with easy access to major highways and DART rail.
What schools are nearby?
The Emory is surrounded by educational choices, from highly convenient private schools just minutes away to the highly regarded Plano ISD schools within the community's attendance area including Williams Highs School and Plano East Senior High, an A+-rated school with exceptional academic programs, AP and IB opportunities, extensive extracurriculars and a 94% graduation rate. In addition to strong K–12 education, the community is ideally positioned near several respected higher education institutions: The University of Texas at Dallas, Collin College, Southern Methodist University (SMU), and several others.
APPLICATION & LEASING
How do I apply for an apartment?
You can easily apply online through our website or visit the leasing office where one of our Leasing Professionals can assist you during office hours. At the bottom of our website under More Info, you can read our Resident Qualification Acknowledgement, which includes all the details regarding our rental criteria. Applications typically require a fee, proof of income, and a valid photo ID.
What are the income requirements?
Applicants are generally required to earn at least three times the monthly base rent. At the bottom of our website under More Info, you can read our Resident Qualification Acknowledgement, which includes all the details regarding our rental criteria.
Do you run background and credit checks?
Yes. All applicants complete standard identification, income, credit, criminal, and rental history screenings. Please contact the leasing office & speak with one of our Team Members who can explain the process so you can have a good experience. Our Resident Qualification Acknowledgement, at the bottom of our website under More Info, includes all the details regarding our rental criteria.
How long does the approval process take?
The key to a seamless application process is to have all your documents ready to upload. Once all documentation has been received, it typically takes 2 – 3 business days, depending on verification requirements. If you are missing needed documents or there are other verifications needed, the process can take longer.
What type of lease will I sign?
The Emory uses the Texas Apartment Association (TAA) Lease because it provides residents with a standardized, professionally developed lease designed specifically for Texas rental housing. It clearly outlines the rights and responsibilities of both the resident and the community, helping provide consistency, transparency, and clarity throughout the lease term.
Is renter’s insurance required?
Yes, we require all residents who will be signing the lease to carry $100,000 in renter’s liability insurance. Before your lease begins, you’ll need to show us proof of coverage, and you’ll need to keep the policy active during your entire stay with us. If you don’t already have a provider, Homebody is a quick and easy option that meets all our requirements and they approve all our residents so you don’t need to worry about finding a provider. You can sign up in about five minutes at www.homebody.com or by calling 1.877.577.9850. We also strongly recommend getting coverage for your personal belongings, as liability-only policies don’t cover those. Let us know if you have any questions - we’re happy to help!
Is there an online portal for residents?
Yes, our online resident portal is where you can pay rent, submit & track maintenance requests, sign or renew your lease, view your lease & ledger details, reserve community spaces, manage renter’s insurance, rent a storage unit or bike space, and communicate with the team.
How do I pay rent?
You can easily pay rent through the online resident portal using a variety of payment methods.
How do I renew my lease?
Lease renewal options are typically sent to you before the end of your lease and can be signed online through the resident portal.
PETS
Is the community pet friendly?
Yes. The Emory is a dog- and cat-friendly community featuring a dog park, pet wash station, and nearby parks & trails. We’d love to help welcome your furry family members home to The Emory. See the office for more details or read the Animal section of our Resident Qualification Acknowledgement at the bottom of our website under More Info.
MAINTENANCE
How do I request maintenance?
Submit routine maintenance requests through the Resident Portal so those can be handled during normal business hours, Monday–Friday (excluding holidays). Call (469) 814-0070 to report a maintenance emergency.
How quickly are maintenance requests handled?
Routine requests are typically addressed within 48 hours unless there is a part that needs to be ordered, a third-party contractor that must be involved, there is a warranty issue that requires the manufacturer to respond, or there is an urgent situation requiring our maintenance team’s attention.
What if I have a maintenance emergency after office hours?
Our maintenance team is available 24/7 for emergencies. After office hours, call (469) 814-0070 and provide details to the answering service. If the issue qualifies as an emergency, the on-call Maintenance Technician will be contacted.
PARKING
Is there parking available?
Yes, The Emory offers residents several on-site parking options, including an on-site structured parking garage with first-come, first-served spaces, reserved parking spaces (for an additional charge), or EV Charging stations (payment at the station). Contact our office to discuss available parking options to fit your unique situation.
Is there guest parking available?
Yes, there are visitor & guest parking spaces on the first floor of the garage and along the street. They need to register with R2Park at https://www.register2park.com/ which gives them a virtual parking pass so their vehicle won’t get towed. See the office for details.
Do you have Electric Vehicle Charging Stations?
Yes, we currently have 10 EV Charging stations, 2 on each floor of the garage. They are used on a first come-first serve basis and paid at the station.
AMENITIES
What amenities does the community offer?
Residents at The Emory can enjoy a resort-style pool, fitness center with free weights, community-wide WiFi, 24/7 smart Package room, co-working spaces, EV charging stations, pet spa & dog park, resident sports & game lounge, billiards table & shuffleboard, dining area, outdoor courtyard with BBQ grills, hammocks, fountain, fire pit, and horseshoe, storage units, bike storage, and an on-site parking garage.
Are there places to Work From Home or shared workspaces?
Yes, there is a conference room, privacy pods, a co-work space with tables, couches, and chairs. There is a Collaboration Corner & a Creativity Corner that are great nooks where you can work alone or with others. If you prefer to work outdoors, there are cabanas at the pool and seating in the courtyard. Even the dining table and lounges can be used as work spaces since there is community-wide WiFi.
Where are resident packages delivered?
We use a system called the Smart Package Room which can handle 2 – 3 times more packages than a locker system and is available 24/7. When you are notified that a package has been delivered, you scan the QR code or enter your PIN to open the package room door. Once inside, the laser guidance system directs you to your exact package where you pick it up, confirm you received it, and go. This room accommodates bulk & oversized packages, envelopes, refrigerated deliveries, and all types of boxes.
What environmentally friendly features do you have?
EV Charging stations, Energy efficient air conditioning and heating controlled by the Honeywell Smart Thermostat, LED lighting, Ceiling fans in all bedrooms, and the Teal Boiler system which is more energy-efficient than traditional individual hot-water heaters because it heats water centrally and on demand, rather than continuously maintaining hot water in multiple storage tanks. This reduces standby energy loss, improves efficiency, and can provide a more consistent supply of hot water.
Can guests use the amenities?
We welcome your guests to enjoy our spectacular spaces. To maintain a peaceful & premium experience for all residents, guests must be accompanied by a resident and there is a limit of two guests per apartment.
Can I reserve any amenity space for a private party or event?
Yes, the Resident Lounge on the first floor can be reserved for a private party or event. See the office for pricing and reservation details.
Are there resident events or community activities?
We love bringing neighbors together through regular social events and seasonal celebrations. Getting to know your neighbors is a great way to build a sense of community which is why we encourage neighbors to experience our community, not just for the things you can do, but also for the people you can meet. We offer engaging resident experiences that are thoughtfully designed to bring neighbors together so everyone can feel welcome and at home.
APARTMENT FEATURES
What apartment features are included?
Our apartment homes include washer/dryer, energy efficient air conditioning & heating with a smart thermostat, smart-home technology, stainless steel appliances including dishwasher & microwave, private patios/balconies, open concept floor plans, vinyl wood plank flooring, quartz countertops, undermount kitchen cabinet lighting, dual-tone kitchen cabinetry, deep kitchen sinks with single handle sprayer faucet, generously sized rooms accommodate king-size beds, luxurious bathrooms with marble-style tile, and walk-in closets with adjustable shelves.
Is there a Washer & Dryer inside every apartment?
Yes.
Do you have Door-to-door trash service?
Yes, we include valet trash service that picks up your trash at your front door Sunday–Thursday evenings. If you have some empty, flattened boxes, just set them behind your trash container for the service to pick up. If you miss the valet trash pick-up, there are trash chutes located on floors 1 - 4 at the end of the hallway nearest the building entrance off M Street.
How do you handle noise complaints?
Apartment living is a great way to make new friends and sometimes those friends can get loud. We encourage residents to exchange phone numbers so you can call & ask them to quiet down if needed. If noise continues, call the office (469) 814-0070 and report the disturbance to the answering service. We’ll be happy to remind your neighbors to be considerate of those around them. We also provide tips to help control the amount of noise you hear from others, including: add rugs, fabrics, sound-absorbing materials to your home, wear socks or slippers when walking on hard floors, use headphones, and arrange your furniture to be away from your neighbor’s TV. If noise persists, we can issue a warning or a lease violation so residents can enjoy their homes. We’ll be happy to assist you in any way that we can.
Do you provide pest control?
Yes, we hire a licensed pest control provider to service our community and apartment homes. You can submit a request through the online resident portal for service. They typically visit one day each week and it may require more than one treatment to eliminate any pests.
Is Internet provided?
Yes, there is a monthly technology package fee that includes one router, one media panel, one smart thermostat, and one entry door smart lock. There is also community-wide WiFi. This means you do not have to call and establish service, just plug in & play!
What utilities are residents responsible for?
Residents are responsible for establishing electricity service. Water is billed through the resident portal and added to the monthly rent. Trash removal & door-to-door trash pick-up are an additional charge but the service is already established so there is nothing you need to do to start service.